Hardware Warranties
For the warranty on an ERONIX product — how long it lasts, what it covers and how to obtain service — select it below.
All products
ERONIX Limited Warranty
GaN chargers
24 months from the date on your bill
Fermi30 30 WFermi35 35 WFermi45 45 W, two USB-CFermi65 65 WEntropy67 60 W AVS
Includes the cable supplied in the box.
This warranty is given by ERONIX on the products listed above when bought new from an ERONIX retailer in India. It is in addition to your rights under consumer law.
What does this warranty cover?
Defects in materials and workmanship that appear under normal use, for 24 months from the date of the original purchase shown on your bill. For example:
- Stops charging, or charges only intermittently
- Output does not reach its rated fast-charging mode on a compatible device
- Ports, pins or plug heads that fail without damage
- The cable supplied in the box failing without damage
What is not covered?
- Bent or broken pins, cracks and impact marks
- Damage from power surges or faulty sockets
- Charging slower than rated on devices or cables that do not support the mode
- Damage from accidents, drops, crushing, misuse or liquid
- Normal wear and tear, and cosmetic damage such as scratches and dents
- Products opened, repaired or modified by anyone other than ERONIX or its authorised retailers
- Products whose serial number is missing, altered or unreadable
- Use with faulty or unsuitable power sources or accessories
- Products bought outside India, or not from an ERONIX retailer
Why 24 months?
Gallium nitride runs cooler than silicon at the same power, and a charger has no moving parts to wear. They are built to European standards, where two years is the least a product is expected to last.
What proof of purchase do I need?
If you registered the product and your registration was confirmed, your registration number or the product’s serial number is enough — the bill is not needed. Otherwise, bring the original bill showing the product and the date of purchase. Register a product
How do I obtain warranty service?
Take the product, with its box and supplied accessories if you still have them, to the ERONIX retailer you bought it from, or write to info@eronix.in with your registration or serial number and a description of the problem. The product is inspected to confirm the fault comes from manufacture.
What will ERONIX do?
If the product is covered, ERONIX will repair it, or replace it with the same or an equivalent model. A replacement is covered for the rest of the original warranty period. Parts and products that are replaced become the property of ERONIX.
Important information
- The warranty starts on the date on your bill, not the day you register or first use the product. Registering does not change its length.
- If the product heats up, smokes or swells, stop using it and disconnect it at once. Do not open or charge it; take it back to the shop or write to us.
- If you give the product to someone else, the warranty goes with it for the rest of its term.
Your rights under consumer law
The benefits of this warranty are in addition to the rights and remedies you have under the Consumer Protection Act, 2019 and other applicable law, and do not limit them.
Limitation of liability
To the extent permitted by law, ERONIX is not responsible for indirect or consequential loss, or for loss of data, arising from a defect in the product. Nothing in this warranty excludes liability that cannot be excluded by law.
Warranty provider
ERONIX® is a brand of Erobern Technology Solutions Pvt. Ltd., Salarpuria Symbiosis, Arakere Bannerghatta Road, Venugopal Reddy Layout, Arekere, Bengaluru, Karnataka 560076. info@eronix.in
All products
ERONIX Limited Warranty
Chargers
12 months from the date on your bill
Kelvin 20 WZeta 25 W Super Fast ChargingSigma 33 WAurus 33 WSigma Pro 25 W, 33 W maxWeber 45 WSurge 100 W SUPERVOOCStunner 100 W SUPERVOOCBlaze-C Primary product only
Blaze-C: The warranty covers the primary product; other items in the box are not covered.
This warranty is given by ERONIX on the products listed above when bought new from an ERONIX retailer in India. It is in addition to your rights under consumer law.
What does this warranty cover?
Defects in materials and workmanship that appear under normal use, for 12 months from the date of the original purchase shown on your bill. For example:
- Stops charging, or charges only intermittently
- Output does not reach its rated fast-charging mode on a compatible device
- Ports or pins that fail without damage
What is not covered?
- Bent or broken pins, cracks and impact marks
- Damage from power surges or faulty sockets
- Charging slower than rated on devices or cables that do not support the mode
- Damage from accidents, drops, crushing, misuse or liquid
- Normal wear and tear, and cosmetic damage such as scratches and dents
- Products opened, repaired or modified by anyone other than ERONIX or its authorised retailers
- Products whose serial number is missing, altered or unreadable
- Use with faulty or unsuitable power sources or accessories
- Products bought outside India, or not from an ERONIX retailer
Why 12 months?
Solid-state, with nothing that wears in normal use. A manufacturing fault shows itself well inside the first year.
What proof of purchase do I need?
If you registered the product and your registration was confirmed, your registration number or the product’s serial number is enough — the bill is not needed. Otherwise, bring the original bill showing the product and the date of purchase. Register a product
How do I obtain warranty service?
Take the product, with its box and supplied accessories if you still have them, to the ERONIX retailer you bought it from, or write to info@eronix.in with your registration or serial number and a description of the problem. The product is inspected to confirm the fault comes from manufacture.
What will ERONIX do?
If the product is covered, ERONIX will repair it, or replace it with the same or an equivalent model. A replacement is covered for the rest of the original warranty period. Parts and products that are replaced become the property of ERONIX.
Important information
- The warranty starts on the date on your bill, not the day you register or first use the product. Registering does not change its length.
- If the product heats up, smokes or swells, stop using it and disconnect it at once. Do not open or charge it; take it back to the shop or write to us.
- If you give the product to someone else, the warranty goes with it for the rest of its term.
Your rights under consumer law
The benefits of this warranty are in addition to the rights and remedies you have under the Consumer Protection Act, 2019 and other applicable law, and do not limit them.
Limitation of liability
To the extent permitted by law, ERONIX is not responsible for indirect or consequential loss, or for loss of data, arising from a defect in the product. Nothing in this warranty excludes liability that cannot be excluded by law.
Warranty provider
ERONIX® is a brand of Erobern Technology Solutions Pvt. Ltd., Salarpuria Symbiosis, Arakere Bannerghatta Road, Venugopal Reddy Layout, Arekere, Bengaluru, Karnataka 560076. info@eronix.in
All products
ERONIX Limited Warranty
Car chargers
12 months from the date on your bill
Hertz 100 W Phone and laptop
This warranty is given by ERONIX on the products listed above when bought new from an ERONIX retailer in India. It is in addition to your rights under consumer law.
What does this warranty cover?
Defects in materials and workmanship that appear under normal use, for 12 months from the date of the original purchase shown on your bill. For example:
- Stops charging, or charges only intermittently
- Ports or the socket contact failing without damage
What is not covered?
- Damage from a faulty vehicle socket, jump-starts or voltage spikes
- Cracks, crushing or impact damage
- Damage from accidents, drops, crushing, misuse or liquid
- Normal wear and tear, and cosmetic damage such as scratches and dents
- Products opened, repaired or modified by anyone other than ERONIX or its authorised retailers
- Products whose serial number is missing, altered or unreadable
- Use with faulty or unsuitable power sources or accessories
- Products bought outside India, or not from an ERONIX retailer
Why 12 months?
Built for the heat and vibration of a car. Solid-state, so a manufacturing fault shows itself well inside the first year.
What proof of purchase do I need?
If you registered the product and your registration was confirmed, your registration number or the product’s serial number is enough — the bill is not needed. Otherwise, bring the original bill showing the product and the date of purchase. Register a product
How do I obtain warranty service?
Take the product, with its box and supplied accessories if you still have them, to the ERONIX retailer you bought it from, or write to info@eronix.in with your registration or serial number and a description of the problem. The product is inspected to confirm the fault comes from manufacture.
What will ERONIX do?
If the product is covered, ERONIX will repair it, or replace it with the same or an equivalent model. A replacement is covered for the rest of the original warranty period. Parts and products that are replaced become the property of ERONIX.
Important information
- The warranty starts on the date on your bill, not the day you register or first use the product. Registering does not change its length.
- If the product heats up, smokes or swells, stop using it and disconnect it at once. Do not open or charge it; take it back to the shop or write to us.
- If you give the product to someone else, the warranty goes with it for the rest of its term.
Your rights under consumer law
The benefits of this warranty are in addition to the rights and remedies you have under the Consumer Protection Act, 2019 and other applicable law, and do not limit them.
Limitation of liability
To the extent permitted by law, ERONIX is not responsible for indirect or consequential loss, or for loss of data, arising from a defect in the product. Nothing in this warranty excludes liability that cannot be excluded by law.
Warranty provider
ERONIX® is a brand of Erobern Technology Solutions Pvt. Ltd., Salarpuria Symbiosis, Arakere Bannerghatta Road, Venugopal Reddy Layout, Arekere, Bengaluru, Karnataka 560076. info@eronix.in
All products
ERONIX Limited Warranty
Power banks
12 months from the date on your bill
Levitate Magnetic, wireless
This warranty is given by ERONIX on the products listed above when bought new from an ERONIX retailer in India. It is in addition to your rights under consumer law.
What does this warranty cover?
Defects in materials and workmanship that appear under normal use, for 12 months from the date of the original purchase shown on your bill. For example:
- Will not charge, or will not charge a device
- A battery that fails early or cannot hold a usable charge
- Magnets or wireless charging that stop working
What is not covered?
- The gradual loss of capacity that comes with age and use
- Swelling, leaks or heat caused by damage, puncture or exposure to fire or high heat
- Damage from accidents, drops, crushing, misuse or liquid
- Normal wear and tear, and cosmetic damage such as scratches and dents
- Products opened, repaired or modified by anyone other than ERONIX or its authorised retailers
- Products whose serial number is missing, altered or unreadable
- Use with faulty or unsuitable power sources or accessories
- Products bought outside India, or not from an ERONIX retailer
Why 12 months?
Lithium cells lose a little capacity with every charge. That is chemistry, not a fault. Twelve months covers what a real fault looks like.
What proof of purchase do I need?
If you registered the product and your registration was confirmed, your registration number or the product’s serial number is enough — the bill is not needed. Otherwise, bring the original bill showing the product and the date of purchase. Register a product
How do I obtain warranty service?
Take the product, with its box and supplied accessories if you still have them, to the ERONIX retailer you bought it from, or write to info@eronix.in with your registration or serial number and a description of the problem. The product is inspected to confirm the fault comes from manufacture.
What will ERONIX do?
If the product is covered, ERONIX will repair it, or replace it with the same or an equivalent model. A replacement is covered for the rest of the original warranty period. Parts and products that are replaced become the property of ERONIX.
Important information
- The warranty starts on the date on your bill, not the day you register or first use the product. Registering does not change its length.
- If the product heats up, smokes or swells, stop using it and disconnect it at once. Do not open or charge it; take it back to the shop or write to us.
- If you give the product to someone else, the warranty goes with it for the rest of its term.
Your rights under consumer law
The benefits of this warranty are in addition to the rights and remedies you have under the Consumer Protection Act, 2019 and other applicable law, and do not limit them.
Limitation of liability
To the extent permitted by law, ERONIX is not responsible for indirect or consequential loss, or for loss of data, arising from a defect in the product. Nothing in this warranty excludes liability that cannot be excluded by law.
Warranty provider
ERONIX® is a brand of Erobern Technology Solutions Pvt. Ltd., Salarpuria Symbiosis, Arakere Bannerghatta Road, Venugopal Reddy Layout, Arekere, Bengaluru, Karnataka 560076. info@eronix.in
All products
ERONIX Limited Warranty
True wireless earbuds
12 months from the date on your bill
NascentOnyxJarvisEuphoriaEuphoria ProEvoqueZephyrTensorTensor ProAzureH5
This warranty is given by ERONIX on the products listed above when bought new from an ERONIX retailer in India. It is in addition to your rights under consumer law.
What does this warranty cover?
Defects in materials and workmanship that appear under normal use, for 12 months from the date of the original purchase shown on your bill. For example:
- No sound, or sound in one earbud only
- Will not pair, or keeps dropping the connection
- Earbuds or case that stop charging
- Touch controls, microphones or noise cancelling that stop working
What is not covered?
- Lost earbuds, cases or ear tips
- The gradual loss of battery life that comes with age
- Liquid damage beyond the stated water resistance
- Damage from accidents, drops, crushing, misuse or liquid
- Normal wear and tear, and cosmetic damage such as scratches and dents
- Products opened, repaired or modified by anyone other than ERONIX or its authorised retailers
- Products whose serial number is missing, altered or unreadable
- Use with faulty or unsuitable power sources or accessories
- Products bought outside India, or not from an ERONIX retailer
Why 12 months?
A battery, a radio and microphones in a few grams, carried everywhere. Twelve months is the term the leading audio brands give in India — and once registered, you won’t need the bill to use it.
What proof of purchase do I need?
If you registered the product and your registration was confirmed, your registration number or the product’s serial number is enough — the bill is not needed. Otherwise, bring the original bill showing the product and the date of purchase. Register a product
How do I obtain warranty service?
Take the product, with its box and supplied accessories if you still have them, to the ERONIX retailer you bought it from, or write to info@eronix.in with your registration or serial number and a description of the problem. The product is inspected to confirm the fault comes from manufacture.
What will ERONIX do?
If the product is covered, ERONIX will repair it, or replace it with the same or an equivalent model. A replacement is covered for the rest of the original warranty period. Parts and products that are replaced become the property of ERONIX.
Important information
- The warranty starts on the date on your bill, not the day you register or first use the product. Registering does not change its length.
- Charge the product for at least one hour before first use.
- If the product heats up, smokes or swells, stop using it and disconnect it at once. Do not open or charge it; take it back to the shop or write to us.
- If you give the product to someone else, the warranty goes with it for the rest of its term.
Your rights under consumer law
The benefits of this warranty are in addition to the rights and remedies you have under the Consumer Protection Act, 2019 and other applicable law, and do not limit them.
Limitation of liability
To the extent permitted by law, ERONIX is not responsible for indirect or consequential loss, or for loss of data, arising from a defect in the product. Nothing in this warranty excludes liability that cannot be excluded by law.
Warranty provider
ERONIX® is a brand of Erobern Technology Solutions Pvt. Ltd., Salarpuria Symbiosis, Arakere Bannerghatta Road, Venugopal Reddy Layout, Arekere, Bengaluru, Karnataka 560076. info@eronix.in
All products
ERONIX Limited Warranty
Neckbands
12 months from the date on your bill
ParadoxDecibelV&V Cipher
This warranty is given by ERONIX on the products listed above when bought new from an ERONIX retailer in India. It is in addition to your rights under consumer law.
What does this warranty cover?
Defects in materials and workmanship that appear under normal use, for 12 months from the date of the original purchase shown on your bill. For example:
- No sound, or sound on one side only
- Will not pair, or keeps dropping the connection
- Stops charging
- Buttons or microphones that stop working
What is not covered?
- A band that is bent, stretched or cracked
- The gradual loss of battery life that comes with age
- Liquid damage beyond the stated water resistance
- Damage from accidents, drops, crushing, misuse or liquid
- Normal wear and tear, and cosmetic damage such as scratches and dents
- Products opened, repaired or modified by anyone other than ERONIX or its authorised retailers
- Products whose serial number is missing, altered or unreadable
- Use with faulty or unsuitable power sources or accessories
- Products bought outside India, or not from an ERONIX retailer
Why 12 months?
The same electronics as earbuds, worn all day. The same twelve months as the leading audio brands.
What proof of purchase do I need?
If you registered the product and your registration was confirmed, your registration number or the product’s serial number is enough — the bill is not needed. Otherwise, bring the original bill showing the product and the date of purchase. Register a product
How do I obtain warranty service?
Take the product, with its box and supplied accessories if you still have them, to the ERONIX retailer you bought it from, or write to info@eronix.in with your registration or serial number and a description of the problem. The product is inspected to confirm the fault comes from manufacture.
What will ERONIX do?
If the product is covered, ERONIX will repair it, or replace it with the same or an equivalent model. A replacement is covered for the rest of the original warranty period. Parts and products that are replaced become the property of ERONIX.
Important information
- The warranty starts on the date on your bill, not the day you register or first use the product. Registering does not change its length.
- Charge the product for at least one hour before first use.
- If the product heats up, smokes or swells, stop using it and disconnect it at once. Do not open or charge it; take it back to the shop or write to us.
- If you give the product to someone else, the warranty goes with it for the rest of its term.
Your rights under consumer law
The benefits of this warranty are in addition to the rights and remedies you have under the Consumer Protection Act, 2019 and other applicable law, and do not limit them.
Limitation of liability
To the extent permitted by law, ERONIX is not responsible for indirect or consequential loss, or for loss of data, arising from a defect in the product. Nothing in this warranty excludes liability that cannot be excluded by law.
Warranty provider
ERONIX® is a brand of Erobern Technology Solutions Pvt. Ltd., Salarpuria Symbiosis, Arakere Bannerghatta Road, Venugopal Reddy Layout, Arekere, Bengaluru, Karnataka 560076. info@eronix.in
All products
ERONIX Limited Warranty
Headphones
12 months from the date on your bill
ReverbAureum
This warranty is given by ERONIX on the products listed above when bought new from an ERONIX retailer in India. It is in addition to your rights under consumer law.
What does this warranty cover?
Defects in materials and workmanship that appear under normal use, for 12 months from the date of the original purchase shown on your bill. For example:
- No sound, or sound on one side only
- Will not pair, or keeps dropping the connection
- Stops charging
- Controls, microphones or noise cancelling that stop working
What is not covered?
- Worn or torn ear cushions and headband padding
- Hinges or headbands broken by force
- The gradual loss of battery life that comes with age
- Damage from accidents, drops, crushing, misuse or liquid
- Normal wear and tear, and cosmetic damage such as scratches and dents
- Products opened, repaired or modified by anyone other than ERONIX or its authorised retailers
- Products whose serial number is missing, altered or unreadable
- Use with faulty or unsuitable power sources or accessories
- Products bought outside India, or not from an ERONIX retailer
Why 12 months?
Twelve months, in line with the leading headphone brands in India, with the bill replaced by your registration.
What proof of purchase do I need?
If you registered the product and your registration was confirmed, your registration number or the product’s serial number is enough — the bill is not needed. Otherwise, bring the original bill showing the product and the date of purchase. Register a product
How do I obtain warranty service?
Take the product, with its box and supplied accessories if you still have them, to the ERONIX retailer you bought it from, or write to info@eronix.in with your registration or serial number and a description of the problem. The product is inspected to confirm the fault comes from manufacture.
What will ERONIX do?
If the product is covered, ERONIX will repair it, or replace it with the same or an equivalent model. A replacement is covered for the rest of the original warranty period. Parts and products that are replaced become the property of ERONIX.
Important information
- The warranty starts on the date on your bill, not the day you register or first use the product. Registering does not change its length.
- If the product heats up, smokes or swells, stop using it and disconnect it at once. Do not open or charge it; take it back to the shop or write to us.
- If you give the product to someone else, the warranty goes with it for the rest of its term.
Your rights under consumer law
The benefits of this warranty are in addition to the rights and remedies you have under the Consumer Protection Act, 2019 and other applicable law, and do not limit them.
Limitation of liability
To the extent permitted by law, ERONIX is not responsible for indirect or consequential loss, or for loss of data, arising from a defect in the product. Nothing in this warranty excludes liability that cannot be excluded by law.
Warranty provider
ERONIX® is a brand of Erobern Technology Solutions Pvt. Ltd., Salarpuria Symbiosis, Arakere Bannerghatta Road, Venugopal Reddy Layout, Arekere, Bengaluru, Karnataka 560076. info@eronix.in
All products
ERONIX Limited Warranty
Wired earphones
6 months from the date on your bill
Xenon USB-CVeyron Aux or USB-C
This warranty is given by ERONIX on the products listed above when bought new from an ERONIX retailer in India. It is in addition to your rights under consumer law.
What does this warranty cover?
Defects in materials and workmanship that appear under normal use, for 6 months from the date of the original purchase shown on your bill. For example:
- No sound, or sound on one side only, from new
- Controls or microphone that fail without damage
What is not covered?
- Fraying, kinks, cuts and cable wear from bending
- A connector bent or broken after use
- Damage from accidents, drops, crushing, misuse or liquid
- Normal wear and tear, and cosmetic damage such as scratches and dents
- Products opened, repaired or modified by anyone other than ERONIX or its authorised retailers
- Products whose serial number is missing, altered or unreadable
- Use with faulty or unsuitable power sources or accessories
- Products bought outside India, or not from an ERONIX retailer
Why 6 months?
A cable bends thousands of times in daily use. A manufacturing fault shows up in the first weeks; fraying from use is wear, not a defect.
What proof of purchase do I need?
If you registered the product and your registration was confirmed, your registration number or the product’s serial number is enough — the bill is not needed. Otherwise, bring the original bill showing the product and the date of purchase. Register a product
How do I obtain warranty service?
Take the product, with its box and supplied accessories if you still have them, to the ERONIX retailer you bought it from, or write to info@eronix.in with your registration or serial number and a description of the problem. The product is inspected to confirm the fault comes from manufacture.
What will ERONIX do?
If the product is covered, ERONIX will repair it, or replace it with the same or an equivalent model. A replacement is covered for the rest of the original warranty period. Parts and products that are replaced become the property of ERONIX.
Important information
- The warranty starts on the date on your bill, not the day you register or first use the product. Registering does not change its length.
- If you give the product to someone else, the warranty goes with it for the rest of its term.
Your rights under consumer law
The benefits of this warranty are in addition to the rights and remedies you have under the Consumer Protection Act, 2019 and other applicable law, and do not limit them.
Limitation of liability
To the extent permitted by law, ERONIX is not responsible for indirect or consequential loss, or for loss of data, arising from a defect in the product. Nothing in this warranty excludes liability that cannot be excluded by law.
Warranty provider
ERONIX® is a brand of Erobern Technology Solutions Pvt. Ltd., Salarpuria Symbiosis, Arakere Bannerghatta Road, Venugopal Reddy Layout, Arekere, Bengaluru, Karnataka 560076. info@eronix.in
All products
ERONIX Limited Warranty
Cables
6 months from the date on your bill
Avante 27 W USB-C to LightningAvante 65 W USB-C to USB-CAvante 100 W USB-A to USB-CZenith 45 W
This warranty is given by ERONIX on the products listed above when bought new from an ERONIX retailer in India. It is in addition to your rights under consumer law.
What does this warranty cover?
Defects in materials and workmanship that appear under normal use, for 6 months from the date of the original purchase shown on your bill. For example:
- No charge or data from new, or intermittent contact
- Connectors that fail without damage
What is not covered?
- Fraying, kinks, cuts and cable wear from bending
- Bent, loose or broken connectors after use
- Damage from accidents, drops, crushing, misuse or liquid
- Normal wear and tear, and cosmetic damage such as scratches and dents
- Products opened, repaired or modified by anyone other than ERONIX or its authorised retailers
- Products whose serial number is missing, altered or unreadable
- Use with faulty or unsuitable power sources or accessories
- Products bought outside India, or not from an ERONIX retailer
Why 6 months?
Plugged in and out, bent and coiled every day. A fault from manufacture appears early; a worn cable is the life of a cable, not a defect.
What proof of purchase do I need?
If you registered the product and your registration was confirmed, your registration number or the product’s serial number is enough — the bill is not needed. Otherwise, bring the original bill showing the product and the date of purchase. Register a product
How do I obtain warranty service?
Take the product, with its box and supplied accessories if you still have them, to the ERONIX retailer you bought it from, or write to info@eronix.in with your registration or serial number and a description of the problem. The product is inspected to confirm the fault comes from manufacture.
What will ERONIX do?
If the product is covered, ERONIX will repair it, or replace it with the same or an equivalent model. A replacement is covered for the rest of the original warranty period. Parts and products that are replaced become the property of ERONIX.
Important information
- The warranty starts on the date on your bill, not the day you register or first use the product. Registering does not change its length.
- If you give the product to someone else, the warranty goes with it for the rest of its term.
Your rights under consumer law
The benefits of this warranty are in addition to the rights and remedies you have under the Consumer Protection Act, 2019 and other applicable law, and do not limit them.
Limitation of liability
To the extent permitted by law, ERONIX is not responsible for indirect or consequential loss, or for loss of data, arising from a defect in the product. Nothing in this warranty excludes liability that cannot be excluded by law.
Warranty provider
ERONIX® is a brand of Erobern Technology Solutions Pvt. Ltd., Salarpuria Symbiosis, Arakere Bannerghatta Road, Venugopal Reddy Layout, Arekere, Bengaluru, Karnataka 560076. info@eronix.in
All products
ERONIX Limited Warranty
Leather cases
12 months from the date on your bill
Leather Folio Full-grain leather
This warranty is given by ERONIX on the products listed above when bought new from an ERONIX retailer in India. It is in addition to your rights under consumer law.
What does this warranty cover?
Defects in materials and workmanship that appear under normal use, for 12 months from the date of the original purchase shown on your bill. For example:
- Stitching that comes apart
- Edges or layers that separate
- Magnets, clasps or fittings that stop working
What is not covered?
- Patina, darkening, softening, creases and marks from use
- Scratches, stains and colour transfer
- Damage to the device inside
- Damage from accidents, drops, crushing, misuse or liquid
- Normal wear and tear, and cosmetic damage such as scratches and dents
- Products opened, repaired or modified by anyone other than ERONIX or its authorised retailers
- Products whose serial number is missing, altered or unreadable
- Use with faulty or unsuitable power sources or accessories
- Products bought outside India, or not from an ERONIX retailer
Why 12 months?
Leather softens, darkens and takes marks as it is used — that patina is its character, not a fault. Twelve months covers what can fail from manufacture: stitching, edges, magnets and fittings.
What proof of purchase do I need?
If you registered the product and your registration was confirmed, your registration number or the product’s serial number is enough — the bill is not needed. Otherwise, bring the original bill showing the product and the date of purchase. Register a product
How do I obtain warranty service?
Take the product, with its box and supplied accessories if you still have them, to the ERONIX retailer you bought it from, or write to info@eronix.in with your registration or serial number and a description of the problem. The product is inspected to confirm the fault comes from manufacture.
What will ERONIX do?
If the product is covered, ERONIX will repair it, or replace it with the same or an equivalent model. A replacement is covered for the rest of the original warranty period. Parts and products that are replaced become the property of ERONIX.
Important information
- The warranty starts on the date on your bill, not the day you register or first use the product. Registering does not change its length.
- If you give the product to someone else, the warranty goes with it for the rest of its term.
Your rights under consumer law
The benefits of this warranty are in addition to the rights and remedies you have under the Consumer Protection Act, 2019 and other applicable law, and do not limit them.
Limitation of liability
To the extent permitted by law, ERONIX is not responsible for indirect or consequential loss, or for loss of data, arising from a defect in the product. Nothing in this warranty excludes liability that cannot be excluded by law.
Warranty provider
ERONIX® is a brand of Erobern Technology Solutions Pvt. Ltd., Salarpuria Symbiosis, Arakere Bannerghatta Road, Venugopal Reddy Layout, Arekere, Bengaluru, Karnataka 560076. info@eronix.in